Privacy Policy

Effective Date: 19 October 2026

Welcome to the privacy policy of Outdoor Range Experts Limited. This document is designed to clearly explain how we collect, use, store, share, and protect your personal information when you visit our official website www.outdoorrangeexperts.com, browse our outdoor gear product listings, place orders, interact with our customer support team, or use any of the services we provide through our platform. At Outdoor Range Experts, we build our brand around the core belief that great outdoor gear should never force customers to choose between top performance, responsible planetary care, and accessible everyday joy, and this principle extends fully to how we safeguard your personal data. We are fully committed to upholding the highest standards of personal information protection, complying with all applicable data protection regulations, and ensuring that your privacy rights are fully respected throughout your entire shopping journey with us.

This privacy policy applies to all information processing activities carried out by Outdoor Range Experts Limited, our affiliated entities, authorized service providers, and contracted third-party partners in relation to the services offered on our website. Before you proceed to browse our product pages, add items to your cart, complete a checkout process, or create a user account on our platform, we strongly encourage you to read this full policy carefully to understand our practices regarding your personal information. By accessing and using our website and our services, you acknowledge that you have read, understood, and agreed to the terms outlined in this privacy policy. If you do not agree with any part of this policy, please refrain from using our website and our related services.

1. Information We Collect From You

We only collect personal information that is necessary for the specified, clearly stated, and legitimate purposes outlined in this policy, in strict adherence to the principle of data minimization. We will never collect more information than is required to deliver the specific services you have requested, and we will never use your personal data for purposes incompatible with the purposes we have disclosed to you at the time of collection.

The categories of personal information we may collect include the following:

1.1 Information You Provide Voluntarily to Us

• ‌Account Registration Information‌: When you choose to create a user account on our website, we may collect your full name, email address, and a securely hashed password that you set for your account. This information is used to verify your identity when you log in, maintain your account settings, save your preferred shopping preferences, and enable you to access your order history easily.
• ‌Order and Transaction Information‌: When you place an order for our outdoor gear products ranging from carabiners, collapsible buckets, to foldable drinking cups, we will collect the necessary information to process and fulfill your order, including your full name, valid contact phone number, complete shipping address, and payment related details. We never store your full credit card or complete financial payment card information on our own servers: all payment processing is handled through certified, secure third-party payment service providers that comply with global payment card industry security standards.
• ‌Customer Support and Communication Information‌: When you reach out to our support team via email, contact form on our website, or phone call to ask product questions, request order updates, or submit return or refund inquiries, we will collect the content of your communications, as well as the contact details you provide us to respond to your request in a timely manner.
• ‌Optional Preference Information‌: With your explicit separate consent, we may collect additional information that you choose to share with us, such as your preferred outdoor activity types, favorite product categories, or newsletter subscription preferences, to help us tailor our service experience to your specific interests.

1.2 Information We Collect Automatically When You Use Our Website

When you visit www.outdoorrangeexperts.com, our servers automatically collect certain technical information from your device to ensure the stable, secure, and smooth operation of our platform:

• ‌Device and Technical Log Information‌: This includes your device model, operating system version, unique device identifier, browser type and language setting, IP address, time zone setting, the timestamp of your visit, pages you viewed on our website, links you clicked, search terms you entered on our platform, crash reports, and other website usage statistics. We use this information to analyze website performance, optimize our product display layouts, troubleshoot technical errors, and prevent unauthorized access or fraudulent activities on our platform.
• ‌Cookie and Similar Tracking Technology Information‌: We use cookies, web beacons, and other similar tracking technologies to store small pieces of data on your local device. These technologies help us remember your shopping cart contents, keep you logged in to your account during your visit, save your preferred language and region settings, analyze website traffic patterns, and deliver a more personalized and seamless shopping experience to you. You have the full right to adjust your browser settings to refuse or delete cookies at any time, but please note that disabling certain cookies may affect some functional experiences of our website, such as the ability to keep your items saved in your shopping cart between visits.

2. How We Use Your Personal Information

We will only process your personal information for lawful, clearly specified purposes that you have been notified of, and we will not process your data in any way that is incompatible with these original purposes. The primary uses of your personal information include:

1. ‌Order Fulfillment and Service Delivery‌: We use your name, contact phone number, and shipping address to process your paid order, arrange product delivery, coordinate with our logistics partners, resolve any delivery exceptions, and ensure that the outdoor gear you purchased is safely delivered to your designated location. We use your transaction information to process payments, verify order authenticity, and complete related bookkeeping, tax reporting, and financial audit obligations as required by applicable laws.
2. ‌Platform Operation and Experience Optimization‌: We analyze the automatically collected website usage log information to continuously optimize our website interface design, improve product page loading speed, adjust our product categorization logic, and develop new outdoor gear products and service features that better match the actual needs of our customers.
3. ‌Security and Fraud Prevention‌: We use your account information, device identifiers, IP address, and order related data to verify user identity, detect and prevent unauthorized account access, fraudulent order transactions, payment fraud, and other malicious activities that may threaten the security of our platform, our users, and our business operations.
4. ‌Customer Service and After-Sales Support‌: We use your contact information and communication records to respond to your product inquiries, handle your return, refund, and exchange requests, provide you with after-sales guidance for your purchased outdoor gear, and notify you of any potential product safety recalls or usage alerts related to items you have purchased from us.
5. ‌Marketing Communication (With Your Explicit Consent)‌: Only after you have given your separate, explicit opt-in consent, we may use your email address to send you our marketing newsletters, updates on new product arrivals, information about limited-time promotional activities, and exclusive discount offers for our outdoor gear collections. At any time, you can click the “unsubscribe” link located at the bottom of every marketing email we send, or contact us directly to opt out of receiving these marketing communications completely, at no extra cost to you.
6. ‌Legal Compliance‌: We may process and retain your personal information when it is necessary to comply with our legal obligations under applicable Irish, European Union, and international laws, respond to lawful legal procedures, court orders, or formal requests from competent government regulatory authorities.

3. Sharing of Your Personal Information

We will never sell, rent, or lease your personal information to any third parties for their own marketing purposes, without your explicit separate written consent. We may only share your personal information with the following categories of third parties, and only to the minimum extent required to fulfill the specified purposes:

• ‌Authorized Service Providers‌: We may share your necessary personal information with trusted third-party service providers that we cooperate with, including logistics and shipping carriers, secure payment processing platforms, website hosting service providers, IT technical maintenance support providers, and tax and accounting consultants. All of these third-party service providers are bound by strict data protection agreements that require them to protect your personal information with equivalent high security standards, and they are not permitted to process your personal data for any purposes other than the specific tasks they are performing on our behalf.
• ‌Legal and Regulatory Authorities‌: We may disclose your personal information if we are required to do so by applicable laws, legal processes, court orders, or valid official requests from government regulatory bodies. We will only disclose the information that is strictly necessary to meet the legal requirements, and where permitted by law, we will notify you in advance before making such a disclosure.
• ‌Business Succession Scenarios‌: In the event of a full or partial merger, acquisition, asset sale, or other business reorganization of Outdoor Range Experts Limited, the personal information we hold about our users may be transferred to the relevant successor entity. We will require the new entity to continue to abide by the terms of this privacy policy to protect your personal information, and we will notify you via prominent notice on our website or via email before any such transfer of your personal data takes place.

4. Data Retention and Security Protection

We will only retain your personal information for as long as it is strictly necessary to achieve the purposes for which the information was originally collected, including to fulfill our order delivery obligations, resolve possible post-order disputes, meet the retention requirements stipulated by applicable commercial and tax laws, and enforce our user agreements. After the relevant retention period expires, we will securely delete or irreversibly anonymize your personal information in accordance with our internal data management procedures.

We have implemented industry-standard, comprehensive technical and organizational security measures to protect your personal information against unauthorized access, accidental loss, destruction, alteration, or misuse. All personal data transmitted between your browser and our website is encrypted using TLS (Transport Layer Security) technology. We use multi-layer firewall protection for all our servers that store user data, conduct regular internal security audits and vulnerability scans, and restrict access to user personal information strictly to only the small number of authorized employees who need to access the data to perform their job duties. All our team members are required to complete regular personal information protection training and sign strict data confidentiality agreements.

However, please note that no data transmission or storage system can be guaranteed to be 100% absolutely secure. In the unlikely event of a personal information security breach that poses a high risk to your legitimate rights and interests, we will notify you and the competent data supervisory authority in accordance with the requirements of applicable laws and regulations, without undue delay.

5. Your Rights Over Your Personal Information

Under applicable data protection laws, you hold the following full rights in relation to your personal information that we process:

1. ‌Right of Access‌: You have the right to request a copy of the personal information that we hold about you, and to obtain confirmation of how we have been processing your personal data.
2. ‌Right of Rectification‌: If you find that the personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct and update that information without unreasonable delay.
3. ‌Right to Erasure (“Right to be Forgotten”)‌: You have the right to request that we delete your personal information under specific circumstances, including when the personal information is no longer necessary for the original purposes for which it was collected, when you withdraw your previously given consent for the data processing, or when our processing of your data violates applicable laws. We will process your erasure request unless we are legally required to retain certain specific information.
4. ‌Right to Restriction of Processing‌: You have the right to request that we restrict the processing of your personal data in scenarios such as when you contest the accuracy of your personal information, when the processing is unlawful but you object to erasure, or when we no longer need the personal data but you require the data for the establishment, exercise, or defense of legal claims.
5. ‌Right to Data Portability‌: You have the right to receive the personal information you have provided to us, in a structured, commonly used, machine-readable format, and to request that we transmit this data directly to another data controller, where technically feasible.
6. ‌Right to Object‌: You have the right to object to our processing of your personal information that is based on our legitimate interests, at any time, for reasons related to your particular situation. You also have the unconditional right to object to the processing of your personal information for direct marketing purposes at any time.
7. ‌Right to Withdraw Consent‌: For any processing activity of your personal information that you had previously given explicit consent to, you have the full right to withdraw your consent at any time. The withdrawal of consent will not affect the lawfulness of any data processing activities that we have already carried out before your withdrawal.

To exercise any of the above rights, you can contact us at any time using the contact details provided in Section 7 below. We will respond to your request within one month as required by applicable data protection laws. We will not charge you any unreasonable fee for processing your legitimate access request, unless your request is manifestly excessive, repetitive, or unfounded, in which case we may charge a reasonable administrative fee.

6. Children’s Privacy

Our website www.outdoorrangeexperts.com is a general e-commerce platform designed to provide outdoor gear products and related services for adult users. We do not knowingly collect personal information from children under the age of 16. If you are a parent or legal guardian of a child under 16, and you become aware that your child has provided us with their personal information without your prior consent, please contact us immediately. We will take steps to delete that information from all our storage systems as soon as possible.

7. Contact Information

If you have any questions, concerns, comments, or wish to exercise any of your data protection rights related to this privacy policy or our personal information processing practices, you can contact us directly using the following details:

• ‌Company Name‌: Outdoor Range Experts Limited
• ‌Registered Contact Address‌: Workhub, 51 Bracken Road, Sandyford Business Park, Dublin 18, D18 CV48, Ireland
• ‌Contact Email‌: [email protected]
• ‌Contact Phone Number‌: +353 1 507 9053

We will review and respond to your inquiry as soon as possible. If you believe that our processing of your personal information has violated applicable data protection laws, you also have the right to submit a complaint to the relevant local data protection supervisory authority in your jurisdiction.

8. Amendments to This Privacy Policy

We may update and revise this privacy policy from time to time to reflect changes in our business operations, new service features, updates to applicable legal regulatory requirements, or industry best practices for personal information protection. We will post the revised version of the privacy policy on this page of our website, with the updated new effective date clearly marked at the top of the document. We will also take additional appropriate measures to notify you of any material significant changes to this privacy policy, such as publishing a prominent notice on the homepage of our website or sending you an email notification. Your continued use of our website and our services after the effective date of the revised privacy policy will be deemed as your acknowledgement and agreement to the updated terms of the policy.

Outdoor Range Experts Limited is deeply committed to protecting your privacy as you explore and shop for the durable, thoughtfully designed outdoor gear we offer, so that every after-work walk, weekend escape, and daily outdoor adventure you take can feel easy, joyful, and secure, knowing your personal data is treated with the same care and respect we put into every product we create for you.